Reference Services Review: Volume 29 Issue 3
Reference and instructional services for libraries in the digital age
Table of contents
Visionary pragmatism in an e‐library environment
Ilene F. RockmanRecent technological and organizational changes in library services and the book publishing industry have underscored the need for libraries to re‐examine their core values in an…
Developing a model to provide digital reference services
James A. Stemper, John T. ButlerDeveloping digital reference services within a large library system requires managing fundamental organizational issues before applying technological strategies. Using the…
An analytical survey of chat reference services
Stephen FrancoeurThere has been in recent years a surge of interest about new software products that make it possible for libraries to offer assistance to online users via chat. Such software…
Live virtual reference: more work and more opportunity
Rory PattersonThe US Department of Energy (DOE) Energy Library uses Library Systems & Services’ (LSSI) Virtual Reference Desk (VRS) to provide live reference via the Internet. Energy Library…
Digital reference: a case study of question types in an academic library
Wendy Diamond, Barbara PeaseAn analysis of reference questions received by the digital reference service of a medium‐sized academic library over a two‐year period showed that the service could handle the…
Teaching an online information literacy course
Kate ManuelAcademic librarians have been creating Web‐based tutorials in support of their institutions’ distance education course and remote students for some time. For‐credit, distance…
The new black bag: PDAs, health care and library services
Jean P. Shipman, Andrew C. MortonMany health‐care professionals are reaching for their palm‐size computer or personal digital assistant (PDA) as their latest indispensable health‐care instrument. How can…
Locally developed Web‐enabled databases: new roles and opportunities for libraries
Paul T. Adalian, Judy SwansonBy moving beyond static Web page development, the Cal Poly Library created new, interactive Web services for students and faculty using the power of Java and the robustness of…
The impact of an automated storage and retrieval system on public services
Linda Shirato, Sarah Cogan, Sandra YeeIn June 1998, the Bruce T. Halle Library opened on Eastern Michigan University’s campus and began using an automated storage and retrieval system for low‐use books and…
ISSN:
0090-7324Online date, start – end:
1973Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Ms Sarah Barbara Watstein