Table of contents
Improving service quality: Examining the drivers and outcomes of TQM internalization in organizations
Flevy Lasrado, Munyaradzi NyadzayoThe purpose of this paper is to examine the mediating role of total quality management (TQM) internalization factors on the relationship between the proposed drivers…
Development of a conceptual auditing framework by integrating ISO 9001 principles within auditing
Omran Ahmad Abuazza, Ashraf Labib, Barbara M. SavageThe purpose of this paper is to develop a conceptual auditing framework (CAF), which can help the organizations that experience difficulties with current ISO 9001 auditing to…
Reliability estimation in a multicomponent stress–strength based on unit-Gompertz distribution
Mayank Kumar Jha, Sanku Dey, Yogesh Mani TripathiThe purpose of this paper is to estimate the multicomponent reliability by assuming the unit-Gompertz (UG) distribution. Both stress and strength are assumed to have an UG…
Knowledge management, customer satisfaction and organizational image discriminating certified from non-certified (ISO 9001) municipalities
Elisabeth Brito, Leonor Pais, Nuno Rebelo dos Santos, Cláudia FigueiredoThe purpose of this paper is to ascertain the extent to which knowledge management (KM), customer satisfaction (CS) and organizational image (OI) discriminate quality-certified…
An empirical study into the limitations and emerging trends of Six Sigma in manufacturing and service organisations
Jiju Antony, Michael SonyThe purpose of this paper is to carry out an empirical study of the limitations and emerging trends of Six Sigma in manufacturing and service companies.
Modelling complex measurement processes for measurement uncertainty determination
Tobias Mueller, Meike Huber, Robert SchmittMeasurement uncertainty is present in all measurement processes in the field of production engineering. However, this uncertainty should be minimized to avoid erroneous decisions…
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ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony