Table of contents
Social audit and accountability in IT management
Branka Mraovic´A characteristic of the electronically operated global capitalism is that it is structured with the help of information networks integrating capital interests at the global level…
Contextualising corporate governance
Lez Rayman‐BacchusCorporate governance systems aim to supervise and guide corporate behaviour. Information and communication technologies and in particular the Internet are providing unprecedented…
Strategy, accountability, e‐commerce and the consumer
Ruth Murphy, Margaret BruceWhilst increasing numbers of firms have launched themselves on the Internet, evidence suggests that they are doing this without any consideration of the strategic implications of…
A critical appraisal of customer satisfaction and e‐commerce
Chia Chi LinIn this paper electronic commerce (e‐commerce) is examined in the context of the relationship between firms and their customers and the implications for organisational…
E‐CRM: customer relationship marketing in the hotel industry
Diana Luck, Geoff LancasterExplores the degree to which UK based hotel groups had exploited the medium of electronic customer relationship marketing (E‐CRM). Research is incorporated that investigated their…
Stakeholder communication and the Internet in UK electricity companies
Stuart Martin CooperThis paper is located within the corporate social reporting and stakeholder management literature. It is concerned with the use of the Internet as a way of communicating with…
Audit and control of the use of the Internet for learning and teaching: issues for stakeholders in higher education
Martin John Broad, Marian Matthews, Kerry ShephardThe Internet is becoming more widely used by academic institutions to support the learning and teaching activities of students and academic staff. Whilst this is a very efficient…
Strategizing networks of power and influence: the Internet and the struggle over contested space
Steve Conway, Ian Combe, David CrowtherWhilst some authors have portrayed the Internet as a powerful tool for business and political institutions, others have highlighted the potential of this technology for those…
ISSN:
0268-6902Online date, start – end:
1986Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Jie Zhou