The TQM Magazine: Volume 1 Issue 1
Table of contents
Ten compelling reasons for TQM
Steve SmithWhat is total quality management? How much will it cost? Where does an organisation begin? Justifying the start of a TQM programme can be one of the most difficult steps for a…
Total employee participation equals quality
John SimmonsThe Association for Quality and Participation has widened its focus, recognising the growing importance of employee participation in the successful operation of all types of…
Continuous improvement at Canon
Japan Management AssociationIn 1975, Canon set an ambitious goal for itself — to become a world‐class manufacturer within six years. The Canon Production System formed the framework for the TQM programme and…
Meeting the challenge for quality
David E StoddartRenishaw Metrology launched a Total Quality Commitment Programme nearly three years ago. Every employee is responsible for quality. Emphasis is on getting it right the first time…
Zero defects: The cornerstone for CIM
J. Tracy O'RourkeA zero‐defect quality philosophy must exist throughout any organisation before it can successfully implement computer‐integrated manufacturing (CIM). Once established, zero‐defect…
European view: US and Japanese TQM practices
Rory ChaseEuropean executives who recently participated in an international quality study tour have gained some valuable insights into US and Japanese TQM practices. They share some of…
Creating the competitive advantage
Sam BlackAnnual quality improvement is a continual effort at Caterpillar — an effort that is becoming increasingly important as the company strives to reduce costs and maintain its…
Diamond‐Star Motors: Quality from the start
John T ParsonsDiamond‐Star Motors is committed to producing world‐class quality automobiles. To achieve this, a new assembly plant integrates the best existing technology from its parents …
Strategy for success: ‘Quality — the ICL way’
Joe GoasdouéICL, the information systems subsidiary of STC, defines quality as providing systems, products and services which fully meet customers' requirements, and it is through this…
Successful TQC Practices
Teow LimThe successful implementation of total quality management practices in any organisation depends on many factors. A study of three multi‐national electronics firms operating in…