The TQM Magazine: Volume 11 Issue 4
Table of contents
Managing excellence: leadership
Mohamed ZairiManaging excellence is a very hot topic presently and there is a proliferation of articles and books on what excellence is and how it can be achieved. This paper is part of a…
Performance improvement: a total poor‐quality cost system
H. James HarringtonQuality cost systems have evolved from a purely manufacturing defect related cost reporting system that reflected the limited quality thinking of the 1940s to a poor‐quality cost…
Implementing a quality management program – three Cs of success: commitment, culture, cost
George P. LaszloThis article presents the point of view that there are three fundamental prerequisites that are required for the successful implementation of a quality management approach within…
Statistical techniques for quality
M. Xie, T.N. GohWhen objective decisions are to be made, statistical methods should be used based on any objective information in the form of data collected about a product or process…
Simulating c and u control schemes
Jim Freeman, George MintzasControl charts are a vital quality management tool. Attribute schemes are of particular (though not exclusive) interest to the customers of manufacturing organisations. A new…
Quality management for manufacturers of short run semi‐customized products
Tom BurgessClassic quality management techniques can be used in a manufacturing environment for short production runs of products with many options and accessories. This paper considers…
Ten useful and practical tips for making your industrial experiments successful
Jiju AntonyIndustrial experiments have shown an unprecedented success for improving the product and process quality in many manufacturing organisations. This paper provides some useful and…
Towards a European definition of TQM – a historical review
Volker KrügerThis article discusses the history of quality management in Germany, Japan, Britain and the USA. It suggests a need for further development of a European model for quality to fit…
Quality concepts and products litigation
Todd E. KastetterThe landscape for doing business in America is marked by products liability litigation. Americans have gained a reputation for being extraordinarily litigious. While the existence…