The TQM Magazine: Volume 9 Issue 3
Table of contents
Nice guys finish first: how ‐ and why ‐ to apply TQ disciplines to social responsibility issues
John PetersDescribes some of the shortcomings of the traditional approaches to business ethics in organizations, posing the question “Can capitalism co‐exist with social concern?” Discusses…
The implementation of quality management tools and techniques: a study
H.S. Bunney, B.G. DaleOutlines the main findings of a longitudinal study into the use and application of quality management tools and techniques in a speciality chemicals manufacturer. Finds that the…
Implementation of ISO 9000 or Ford’s Q1 Award: effects on organizational knowledge and application of TQM principles and quality tools
Bob StephensCompares three different groups of employees, within Ford Australia, to determine the extent to which TQM principles and quality tools are applied. By means of a survey instrument…
Improving the quality of support staff personnel
Jaideep Motwani, Ashok KumarBy means of a case study, illustrates how a Midwest service organization in the USA was able to improve the efficiency and productivity of its support staff. Suggests that the…
Improving business performance through developing a corporate culture
Zahir Irani, John M. Sharp, Mike KagioglouIn today’s competitive environment, global competition has forced many companies to seek ways in which to improve their manufacturing performance. Describes a case study of a…
Total quality “down under”: the Australian Quality Award ‐ an innovative model for Business Excellence
K.J. Zink, A. Schmidt, W. VoßNotes the importance of countries beyond Europe in terms of the contribution of valuable ideas to the development of TQM. Looks at the introduction of the Australian Quality Award…
Establishing quality systems in research institutes: a progress report
T. Pfeifer, M. WunderlichIn Europe quality systems have been adopted successfully in many key sectors. Particularly, the ISO 9000 series of standards is applied widely. Research institutes are now showing…
Using improper costing methods may lead to losses
Guy G. EsculierThe first step in sound business management is to realize that accounting reports complying with tax rules are improper for profit control as quicker and higher frequency…
Underpinning modern project management with TQM principles
David J. BrydeDraws on the experiences of the author working in various project management positions to illustrate the application of TQM to the process of modern project management. Provides…