Table of contents
Total Quality Management: Its Relevance for Higher Education
Myra McCullochSeeks to explore the concepts and processes implied within thephrase “total quality management” (TQM) and to examine theirrelevance to the life and work of the higher education…
Issues for Implementing TQM in Further and Higher Education: THE MODERATING INFLUENCE OF CONTEXTUAL VARIABLES
Andrew W. Taylor, Frances M. HillExamines the emerging ideology of total quality management andsummarizes its implications for further and higher educationinstitutions (FHEIs). Rather than prescribing a set of…
Organizational Culture, Rewards and Quality in Higher Education
Chris Hart, Michael ShoolbredSuggests that, while quality systems and the measurement of qualityin higher education are much discussed, there has been little focus onwhat quality organizations are actually…
Performance‐related Pay and Quality in Higher Education: Part One
Philip LewisThe Citizen′s Charter contains a statement about the introductionof performance‐related pay in the public sector, suggesting that thiswill lead to the provision of better quality…
A Perspective on Quality in Education: The Quest for Zero Defect
Yusuf SayedQuality has always been a central concern in education. Theexistent debate of educational quality has, however, shifted. Thecurrent discourse about educational quality is replete…
Never Mind the Teaching — Feel the Learning!
Phil RaceThe word “quality” is increasingly used in the contextof education and training. Performance indicators are sought which maybe used to measure evidence on which to make judgements…
ISSN:
0968-4883Online date, start – end:
1993Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Jeffrey W Alstete
- Dr Heidi Flavian
- Dr Krassie Petrova