Table of contents
Improving IT quality: the basics to boost service and cut costs
Richard L. NolanWhile IT has been widely used to facilitate right‐sizing, the roleof IT in the quality movement has been proven but underutilized.Companies focusing on quality to increase…
Establishing business strategy with information technology
Maaikel Klein Klouwenberg, William J.D. Koo, J. Alphons M. van SchaikFor many companies the use of information technology starts withthe purchase of hardware such as mainframes, PCs and networks. In thesecases the use of IT is based on the…
Background checks for employees in computer‐related positions of trust
Charles Cresson WoodSuggests a policy for checking the backgrounds of employees incomputer‐related positions of trust, including examination of anycriminal records, lawsuit records, credit bureau…
Chief information officer ABCs
Thornton A. MayDefining the role of a chief information officer (CIO) cannot becomprehensively dealt with in one article. Offers an “A‐Z”of suggested primary functions/objectives; which could be…
Crisis communication: managing the mass media
David ZermanArgues for the need to develop a crisis communication programme,well in advance of any catastrophe. An organization must have a definitepolicy and procedures to be followed during…
Managing benefits from information technology
David P. NortonDespite mounting evidence that information technology plays anincreasingly fundamental role in formulating strategy, there is growingunease in management circles that IT…