Table of contents
The golden rules for implementing the balanced business scorecard
Pim RoestThe balanced business scorecard is a widely‐used management framework for optimal measurement of organizational performance. Explains that the scorecard originated in an attempt…
A model for the future of electronic commerce
Susan OliverPresents a discussion of traditional market segmentation in the context of the changing parameters of trade presented by electronic commerce. The discussion is based on two years…
Facilitating corporate knowledge: building the data warehouse
Margaret A. Hurley, Rod HarrisDescribes a focused survey conducted by KPMG Management Consulting and the Nolan Norton Institute among the Pacific region’s senior information managers. The survey aimed to…
Certificates and trust in electronic commerce
Stephen WilsonSuggests that for electronic commerce to thrive among parties who have never met each other, trust must become a commodity item. Certification authorities (CAs) are the standard…
Internet acceptable usage policy for organizations
Sharman Lichtenstein, Paula M.C. SwatmanExplains how, with the Internet increasingly being used for the conduct of electronic commerce, organizations are now cognizant of the need to control their employees’ usage of…