Table of contents - Naples Forum 2015 special issue
Guest Editors: Francesco Polese, Cristina Mele, Evert Gummesson
Measuring customer value co-creation behavior: Developing a conceptual model based on service-dominant logic
Aurelio Tommasetti, Orlando Troisi, Massimiliano VesciIn line with the precepts of service-dominant logic (SDL), the purpose of this paper is to devise a measurement framework of customer value co-creation practices during the…
A service research contribution to the global challenge of sustainability
Marialuisa Saviano, Sergio Barile, James Clinton Spohrer, Francesco CaputoPoverty, hunger, inequalities, diseases, unsustainable use of resources, etc., in spite of scientific progress, still remains unsolved worldwide issues. All these issues relate to…
Searching through the jungle of innovation conceptualisations: System, network and ecosystem perspectives
Tiziana Russo-Spena, Marco Tregua, Francesco BifulcoThe purpose of this paper is to contribute to the interdisciplinary debate promoted by service research community by establishing the conceptual frame within which different…
The viable decision maker for CAS survival: how to change and adapt through fitting process
Luca Carrubbo, Francesca Iandolo, Valentina Pitardi, Mario CalabreseThe purpose of this paper is to investigate the decision-making process in the management of the complex adaptive systems (CAS), particularly focusing on the dimensions that…
Rethinking value proposition tools for living labs
Anne Äyväri, Annukka JyrämäThe purpose of this paper is to provide a conceptual analysis on value proposition tools to be used in future empirical research and in building managerial insight. The conceptual…
A4A relationships
Francesco Polese, Jaqueline Pels, Bård Tronvoll, Roberto Bruni, Luca CarrubboThe purpose of this paper is to investigate the characteristics of actors that allow them to relate to others actors in the system through shared intentionality (orientation) and…
ISSN:
2055-6225Renamed from:
Managing Service Quality: An International JournalOnline date, start – end:
2015Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr. Chatura Ranaweera
- Dr. Marianna Sigala