Table of contents - Special Issue: Learning from Pandemics Past and Present for Service Theory and Practice
Guest Editors: Laszlo Sajtos, Liliana Bove, Eileen Bridges, Jonas Holmqvist
The impact of coronavirus on business: developing service research agenda for a post-coronavirus world
Cristina Mele, Tiziana Russo-Spena, Valtteri KaartemoThe coronavirus (COVID-19) has had a tremendous impact on companies worldwide. However, researchers have no clear idea of the key issues requiring their attention. This paper aims…
Pandemic's effect on the relationship between lean implementation and service performance
Guilherme Tortorella, Gopalakrishnan Narayanamurthy, Moacir Godinho Filho, Alberto Portioli Staudacher, Alejandro Francisco Mac CawleyThis paper aims at examining the impact that COVID-19 pandemic and its related work implications have on the relationship between lean implementation and service performance.
Coronavirus crisis and health care: learning from a service ecosystem perspective
Roderick J. Brodie, Kumar Rakesh Ranjan, Martie-louise Verreynne, Yawei Jiang, Josephine PreviteThe COVID-19 pandemic has created a crisis for healthcare systems worldwide. There have been significant challenges to managing public and private health care and related services…
Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion
Jörg Finsterwalder, Sertan Kabadayi, Raymond P. Fisk, Silke BoenigkThe overarching goal of this paper is to increase awareness among researchers and practitioners that refugees are disproportionally impacted by COVID-19, which increases their…
ISSN:
2055-6225Renamed from:
Managing Service Quality: An International JournalOnline date, start – end:
2015Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr. Chatura Ranaweera
- Dr. Marianna Sigala