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Journal cover: Asian Journal on Quality

Asian Journal on Quality

ISSN: 1598-2688

Online from: 2000

Subject Area: Managing Quality

Content: Latest Issue | icon: RSS Latest Issue RSS | Previous Issues

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Table of contents:
Volume 13 issue 3 - Latest Issue

Published: 2012, Start page: p204

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Articles
Article Id: Article Information:
17065671 Measuring university service quality by means of SERVQUAL method
Khodayar Abili, Fatemeh Narenji Thani, Maryam Afarinandehbin (pp. 204 - 211)
Keywords: Iran, Service quality, SERVQUAL, Students, Universities, University services
Article type: Research paper
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17065672 Application of Six Sigma at cell site construction: a case study
Hakeem Ur Rehman, Muhammad Asif, Muhammad Aamir Saeed, Muhammad Asim Akbar, Muhammad Usman Awan (pp. 212 - 233)
Keywords: Cell sites construction, Construction operations, DMAIC methodology, Six Sigma, Telecommunications industry, Waste reduction
Article type: Case study
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17065673 Designing a new service in a university language centre
Freeman K.H. Chan, Alfred Lee (pp. 234 - 249)
Keywords: Hong Kong, Independent language learning, Kano model, Language teaching, Literacy, Quality function deployment, Quality management, Service quality management, Tertiary education, Universities
Article type: Research paper
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17065674 An investigation of information technology investments on buyer-supplier relationship and supply chain dynamics
Soo Wook Kim (pp. 250 - 267)
Keywords: Buyers, Buyer-supplier relationship, Feedback, Feedback relationship, Information technology, IT investment, Product customization level, Suppliers, Supply chain management, Supply chain structure, System dynamics
Article type: Research paper
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17065675 Exploring the impact of total quality service on bank employees’ organisational commitment
Gurjeet Kaur, Jyoti Sharma, Tejveer Lamba (pp. 268 - 293)
Keywords: Banking sector, Banks, Employees behaviour, Employees’ perceptions, India, Organizational commitment, Total quality, Total quality services
Article type: Research paper
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17065676 An analysis of critical success factors for Six Sigma implementation
Sunil Sharma, Anuradha R. Chetiya (pp. 294 - 308)
Keywords: Assurance, Critical success factors, India, Management commitment, Manufacturing industries, Measurement, Project selection, Six Sigma, Tools and methodologies, Training, Work culture
Article type: Research paper
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17065677 Business excellence through total supply chain quality management
Kamran Rashid, M.M. Haris Aslam (pp. 309 - 324)
Keywords: Developing countries, Pakistan, Quality management, Supply chain management, Supply chain quality
Article type: Research paper
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