Volume 21 number 6
The effect of perceived fairness toward hotel overbooking and compensation practices on customer loyalty
Johye Hwang and Li Wen
Volume 21 number 4
Identifying the underlying structure of perceived service fairness in restaurants
Young Namkung, SooCheong (Shawn) Jang, Barbara Almanza and Joe Ismail
Volume 21 number 3
The employee-customer relationship quality: Antecedents and consequences in the hotel industry
Mario Castellanos-Verdugo, Mª de los ángeles Oviedo-García and José L. Roldán and Nadine Veerapermal
Volume 21 number 1
The relationship between outsourcing and organizational performance: Is it myth or reality for the hotel sector?
Tamer Bolat and Özgür Yılmaz
Volume 21 number 3
A transactional approach to customer loyalty in the hotel industry
Hanaa Osman, Nigel Hemmington and David Bowie
Professor Michael Davidson
Professor Arie Reichel