Volume 1 number 2
A review of twenty years of SERVQUAL research
Riadh Ladhari
Volume 1 number 3
Quality management systems and value creation
Åsa Rönnbäck, Lars Witell and Bo Enquist
Volume 1 number 3
Creating value in multiple cooperative relationships
Adelaide Ippolito
Volume 1 number 3
The board's role in sustaining major organizational change: An empirical analysis of three change programs
Sverker Alänge and Annika Steiber
Professor Jens Jorn Dahlgaard