Login
Welcome:
Guest
Guest
Search for:
Browse:
Product Information:
Resources:
Awards for Excellence
Outstanding Paper Awards - 2010
Award journal index
- View all
- Accounting Research Journal
- Accounting, Auditing & Accountability Journal
- Agricultural Finance Review
- Anti-Corrosion Methods and Materials
- Asia Pacific Journal of Marketing and Logistics
- Asia-Pacific Journal of Business Administration
- Asian Review of Accounting
- Aslib Proceedings
- Assembly Automation
- Baltic Journal of Management
- Benchmarking
- British Food Journal
- Business Process Management Journal
- Business Strategy Series
- Career Development International
- China Agricultural Economic Review
- Circuit World
- Clinical Governance
- Collection Building
- Competitiveness Review
- Construction Innovation
- Corporate Communications
- Corporate Governance
- critical perspectives on international business
- Cross Cultural Management
- Development and Learning in Organizations
- Education + Training
- Education, Business and Society: Contemporary Middle Eastern Issues
- Employee Relations
- Engineering Computations
- Engineering, Construction and Architectural Management
- EuroMed Journal of Business
- European Business Review
- European Journal of Innovation Management
- European Journal of Marketing
- Facilities
- Foresight
- Gender in Management
- Humanomics
- Indian Growth and Development Review
- Industrial and Commercial Training
- Industrial Management & Data Systems
- Industrial Robot
- Info
- Information Management & Computer Security
- Interlending & Document Supply
- International Journal of Accounting and Information Management
- International Journal of Bank Marketing
- International Journal of Climate Change Strategies and Management
- International Journal of Clothing Science and Technology
- International Journal of Commerce and Management
- International Journal of Conflict Management
- International Journal of Contemporary Hospitality Management
- International Journal of Culture, Tourism and Hospitality Research
- International Journal of Development Issues
- International Journal of Educational Management
- International Journal of Energy Sector Management
- International Journal of Entrepreneurial Behaviour & Research
- International Journal of Gender and Entrepreneurship
- International Journal of Health Care Quality Assurance
- International Journal of Housing Markets and Analysis
- International Journal of Intelligent Computing and Cybernetics
- International Journal of Islamic and Middle Eastern Finance and Management
- International Journal of Law and Management
- International Journal of Law in the Built Environment
- International Journal of Logistics Management
- International Journal of Managerial Finance
- International Journal of Managing Projects in Business
- International Journal of Manpower
- International Journal of Numerical Methods for Heat & Fluid Flow
- International Journal of Operations & Production Management
- International Journal of Pharmaceutical and Healthcare Marketing
- International Journal of Physical Distribution & Logistics Management
- International Journal of Productivity and Performance Management
- International Journal of Public Sector Management
- International Journal of Quality & Reliability Management
- International Journal of Quality and Service Sciences
- International Journal of Retail & Distribution Management
- International Journal of Social Economics
- International Journal of Sociology and Social Policy
- International Journal of Sustainability in Higher Education
- International Journal of Web Information Systems
- International Journal of Wine Business Research
- International Journal of Workplace Health Management
- International Marketing Review
- Internet Research
- Journal of Accounting & Organizational Change
- Journal of Advances in Management Research
- Journal of Business & Industrial Marketing
- Journal of Chinese Economic and Foreign Trade Studies
- Journal of Chinese Entrepreneurship
- Journal of Consumer Marketing
- Journal of Corporate Real Estate
- Journal of Documentation
- Journal of Economic Studies
- Journal of Educational Administration
- Journal of Engineering, Design and Technology
- Journal of Enterprise Information Management
- Journal of Enterprising Communities: People and Places in the Global Economy
- Journal of European Industrial Training
- Journal of European Real Estate Research
- Journal of Fashion Marketing and Management
- Journal of Financial Crime
- Journal of Financial Management of Property and Construction
- Journal of Financial Regulation and Compliance
- Journal of Historical Research in Marketing
- Journal of Human Resource Costing & Accounting
- Journal of Indian Business Research
- Journal of Information, Communication and Ethics in Society
- Journal of Intellectual Capital
- Journal of International Trade Law and Policy
- Journal of Investment Compliance
- Journal of Knowledge Management
- Journal of Management Development
- Journal of Management History
- Journal of Managerial Psychology
- Journal of Manufacturing Technology Management
- Journal of Money Laundering Control
- Journal of Place Management and Development
- Journal of Product & Brand Management
- Journal of Property Investment & Finance
- Journal of Quality in Maintenance Engineering
- Journal of Research in Interactive Marketing
- Journal of Risk Finance
- Journal of Service Management
- Journal of Services Marketing
- Journal of Small Business and Enterprise Development
- Journal of Strategy and Management
- Journal of Systems and Information Technology
- Journal of Technology Management in China
- Journal of Workplace Learning
- Kybernetes
- Leadership & Organization Development Journal
- Leadership in Health Services
- Library Hi Tech
- Library Management
- Library Review
- Management Decision
- Management of Environmental Quality
- Management Research News
- Managerial Auditing Journal
- Managing Service Quality
- Marketing Intelligence & Planning
- Measuring Business Excellence
- Microelectronics International
- New Library World
- Nutrition & Food Science
- OCLC Systems & Services
- Pacific Accounting Review
- Performance Measurement and Metrics
- Personnel Review
- Pigment & Resin Technology
- Policing: An International Journal of Police Strategies & Management
- Program
- Qualitative Market Research
- Qualitative Research in Accounting & Management
- Qualitative Research in Financial Markets
- Qualitative Research in Organizations and Management
- Quality Assurance in Education
- Rapid Prototyping Journal
- Records Management Journal
- Reference Reviews
- Reference Services Review
- Review of Accounting and Finance
- Sensor Review
- Social Enterprise Journal
- Social Responsibility Journal
- Society and Business Review
- Soldering & Surface Mount Technology
- Strategic Outsourcing
- Strategy & Leadership
- Structural Survey
- Studies in Economics and Finance
- Supply Chain Management
- Team Performance Management
- The Bottom Line
- The Electronic Library
- The TQM Journal
- Tourism Review
- Transforming Government: People, Process and Policy
- VINE
- Worldwide Hospitality and Tourism Themes
- Young Consumers
Managing Service Quality
Winner
Volume 19 number 1
Joy and disappointment in the hotel experience: managing relationship segments
Michael D. Johnson, Line Lervik Olsen and Tor Wallin Andreassen
Highly commended
Volume 19 number 6
Is C-OAR-SE best for internet retailing service quality?
Julie E. Francis
Volume 19 number 3
Service innovation and electronic word-of-mouth: is it worth listening to?
Tor W. Andreassen and Sandra Streukens
Volume 19 number 6
Handling customer complaints effectively: A comparison of the value maps of female and male complainants
Thorsten Gruber, Isabelle Szmigin, and Roediger Voss
Reviewers
Ms Shirley-Ann Hazlett
Dr Amy Wong
.
|
|
