Volume 4 number 3
The state of public research on over-the-counter drug advertising
Denise E. DeLorme, Jisu Huh, Leonard N. Reid and Soontae An
Volume 4 number 1
The relationship between emotional intelligence and customer orientation for pharmaceutical salespeople: A UK perspective
Charles E. Pettijohn, Elizabeth J. Rozella and Andrew Newman
Volume 4 number 1
Management commitment to service quality and service recovery performance: A study of frontline employees in public and private hospitals
Michel Rod and Nicholas J. Ashill
Volume 4 number 4
Hospital length of stay and probability of acquiring infection
Mahmud Hassan, Howard P. Tuckman, Robert H. Patrick, David S. Kountz and Jennifer L. Kohn
Professor Daniel Friesner