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- Accounting Research Journal
- Accounting, Auditing & Accountability Journal
- African Journal of Economic and Management Studies
- Agricultural Finance Review
- Aircraft Engineering and Aerospace Technology
- Anti-Corrosion Methods and Materials
- Asia Pacific Journal of Marketing and Logistics
- Asia-Pacific Journal of Business Administration
- Asian Journal on Quality
- Asian Review of Accounting
- Aslib Proceedings
- Assembly Automation
- Baltic Journal of Management
- Benchmarking
- British Food Journal
- Business Process Management Journal
- Business Strategy Series
- Campus Wide Information Systems
- Career Development International
- China Agricultural Economic Review
- Circuit World
- Clinical Governance
- Collection Building
- COMPEL
- Competitiveness Review
- Construction Innovation
- Corporate Communications
- Corporate Governance
- critical perspectives on international business
- Cross Cultural Management
- Development and Learning in Organizations
- Disaster Prevention and Management
- Education + Training
- Education, Business and Society: Contemporary Middle Eastern Issues
- Employee Relations
- Engineering Computations
- Engineering, Construction and Architectural Management
- EuroMed Journal of Business
- European Business Review
- European Journal of Innovation Management
- European Journal of Marketing
- Facilities
- Foresight
- Gender in Management
- Health Education
- Humanomics
- Indian Growth and Development Review
- Industrial and Commercial Training
- Industrial Lubrication and Tribology
- Industrial Management & Data Systems
- Industrial Robot
- Info
- Information Management & Computer Security
- Information Technology & People
- Interactive Technology and Smart Education
- Interlending & Document Supply
- International Journal of Accounting and Information Management
- International Journal of Bank Marketing
- International Journal of Climate Change Strategies and Management
- International Journal of Clothing Science and Technology
- International Journal of Commerce and Management
- International Journal of Conflict Management
- International Journal of Contemporary Hospitality Management
- International Journal of Culture, Tourism and Hospitality Research
- International Journal of Development Issues
- International Journal of Disaster Resilience in the Built Environment
- International Journal of Educational Management
- International Journal of Emerging Markets
- International Journal of Energy Sector Management
- International Journal of Entrepreneurial Behaviour & Research
- International Journal of Event and Festival Management
- International Journal of Gender and Entrepreneurship
- International Journal of Health Care Quality Assurance
- International Journal of Housing Markets and Analysis
- International Journal of Intelligent Computing and Cybernetics
- International Journal of Islamic and Middle Eastern Finance and Management
- International Journal of Law and Management
- International Journal of Law in the Built Environment
- International Journal of Logistics Management
- International Journal of Managerial Finance
- International Journal of Managing Projects in Business
- International Journal of Manpower
- International Journal of Numerical Methods for Heat & Fluid Flow
- International Journal of Operations & Production Management
- International Journal of Organizational Analysis
- International Journal of Pharmaceutical and Healthcare Marketing
- International Journal of Physical Distribution & Logistics Management
- International Journal of Productivity and Performance Management
- International Journal of Public Sector Management
- International Journal of Quality & Reliability Management
- International Journal of Quality and Service Sciences
- International Journal of Retail & Distribution Management
- International Journal of Social Economics
- International Journal of Sociology and Social Policy
- International Journal of Structural Integrity
- International Journal of Sustainability in Higher Education
- International Journal of Web Information Systems
- International Journal of Wine Business Research
- International Journal of Workplace Health Management
- International Marketing Review
- Internet Research
- Journal of Accounting & Organizational Change
- Journal of Advances in Management Research
- Journal of Applied Accounting Research
- Journal of Asia Business Studies
- Journal of Business & Industrial Marketing
- Journal of Business Strategy
- Journal of Chinese Economic and Foreign Trade Studies
- Journal of Chinese Entrepreneurship
- Journal of Chinese Human Resource Management
- Journal of Communication Management
- Journal of Consumer Marketing
- Journal of Corporate Real Estate
- Journal of Documentation
- Journal of Economic Studies
- Journal of Educational Administration
- Journal of Engineering, Design and Technology
- Journal of Enterprise Information Management
- Journal of Enterprising Communities: People and Places in the Global Economy
- Journal of European Industrial Training
- Journal of European Real Estate Research
- Journal of Facilities Management
- Journal of Fashion Marketing and Management
- Journal of Financial Crime
- Journal of Financial Economic Policy
- Journal of Financial Management of Property and Construction
- Journal of Financial Regulation and Compliance
- Journal of Global Responsibility
- Journal of Health Organization and Management
- Journal of Historical Research in Marketing
- Journal of Hospitality and Tourism Technology
- Journal of Human Resource Costing & Accounting
- Journal of Indian Business Research
- Journal of Information, Communication and Ethics in Society
- Journal of Intellectual Capital
- Journal of International Trade Law and Policy
- Journal of Investment Compliance
- Journal of Islamic Accounting and Business Research
- Journal of Islamic Marketing
- Journal of Knowledge Management
- Journal of Knowledge-based Innovation in China
- Journal of Management Development
- Journal of Management History
- Journal of Managerial Psychology
- Journal of Manufacturing Technology Management
- Journal of Modelling in Management
- Journal of Money Laundering Control
- Journal of Organizational Change Management
- Journal of Product & Brand Management
- Journal of Property Investment & Finance
- Journal of Quality in Maintenance Engineering
- Journal of Research in Interactive Marketing
- Journal of Risk Finance
- Journal of Science and Technology Policy in China
- Journal of Service Management
- Journal of Services Marketing
- Journal of Small Business and Enterprise Development
- Journal of Strategy and Management
- Journal of Systems and Information Technology
- Journal of Technology Management in China
- Journal of Workplace Learning
- Kybernetes
- Leadership & Organization Development Journal
- Leadership in Health Services
- Library Hi Tech
- Library Hi Tech News
- Library Management
- Library Review
- Management Decision
- Management of Environmental Quality
- Management Research Review
- Management Research: The Journal of the Iberoamerican Academy of Management
- Managerial Auditing Journal
- Managerial Finance
- Managing Service Quality
- Marketing Intelligence & Planning
- Measuring Business Excellence
- Microelectronics International
- Multicultural Education & Technology Journal
- Multidiscipline Modeling in Materials and Structures
- Nankai Business Review International
- New Library World
- Nutrition & Food Science
- OCLC Systems & Services
- On The Horizon
- Online Information Review
- Pacific Accounting Review
- Performance Measurement and Metrics
- Personnel Review
- Pigment & Resin Technology
- Policing: An International Journal of Police Strategies & Management
- Program
- Property Management
- Qualitative Market Research
- Qualitative Research in Accounting & Management
- Qualitative Research in Financial Markets
- Qualitative Research in Organizations and Management
- Quality Assurance in Education
- Rapid Prototyping Journal
- Records Management Journal
- Reference Reviews
- Reference Services Review
- Review of Accounting and Finance
- Sensor Review
- Social Enterprise Journal
- Social Responsibility Journal
- Society and Business Review
- Soldering & Surface Mount Technology
- Strategic HR Review
- Strategic Outsourcing
- Strategy & Leadership
- Structural Survey
- Studies in Economics and Finance
- Supply Chain Management
- Sustainability Accounting, Management and Policy Journal
- Team Performance Management
- The Bottom Line
- The Electronic Library
- The Learning Organization
- The TQM Journal
- Tourism Review
- Training & Management Development Methods
- Transforming Government: People, Process and Policy
- VINE
- Worldwide Hospitality and Tourism Themes
- Young Consumers
Journal of Service Management
Winner
Volume 21 number 5
Adopting a service logic in manufacturing: Conceptual foundation and metrics for mutual value creation
Christian Grönroos and Pekka Helle
Highly commended
Volume 21 number 3
Emotion display rules at work in the global service economy: the special case of the customer
Alicia Grandey, Anat Rafaeli, Shy Ravid, Jochen Wirtz and Dirk D. Steiner
Volume 21 number 3
Organizational learning from customer feedback received by service employees: A social capital perspective
Jochen Wirtz, Siok Kuan Tambyah and Anna S. Mattila
Volume 21 number 3
A framework for evaluating the customer wait experience
Kelly A. McGuire, Sheryl E. Kimes, Michael Lynn, Madeline E. Pullman and Russell C. Lloyd
Reviewer
Professor Maria Holmlund
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