Benchmarking large U.S. retailers using a data envelopment analysis model

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Applications of Management Science

ISSN: 0276-8976
Series editor(s): Professor Kenneth D. Lawrence

Subject Area: Management Science/Management Studies

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Document Information:
Title:	Benchmarking large U.S. retailers using a data envelopment analysis model
Author(s):	Rashmi Malhotra, D.K. Malhotra, C. Andrew Lafond
Volume:	14 Editor(s): Kenneth D. Lawrence, Gary Kleinman ISBN: 978-0-85724-469-7 eISBN: 978-0-85724-470-3
Citation:	Rashmi Malhotra, D.K. Malhotra, C. Andrew Lafond (2010), Benchmarking large U.S. retailers using a data envelopment analysis model, in Kenneth D. Lawrence, Gary Kleinman (ed.) Applications in Multicriteria Decision Making, Data Envelopment Analysis, and Finance (Applications of Management Science, Volume 14), Emerald Group Publishing Limited, pp.217-235
DOI:	10.1108/S0276-8976(2010)0000014014 (Permanent URL)
Publisher:	Emerald Group Publishing Limited
Article type:	Chapter Item
Abstract:	In this chapter, we illustrate the use of data envelopment analysis, an operations research technique, to analyze the financial performance of the seven largest retailers in the United States by benchmarking a set of financial ratios of a firm against its peers. Data envelopment analysis clearly brings out the firms that are operating more efficiently in comparison to other firms in the industry, and points out the areas in which poorly performing firms need to improve.