Advances in Library Administration and Organization

During the 1980s, as organizational uses of information technology (IT) increased in both number of users and amount of use, and as more technology options presented themselves, organizations began to appoint senior personnel as “technology czars.” For executives outside the IT industry, particularly those focused on other aspects of running an enterprise (various business units, finance, human resources, etc.), the IT world seemed to be chaotic, out of control and full of terminological confusion. IT budgets and expenditures were growing rapidly and demands for service continued to increase both in scale and scope. Meanwhile organizational IT units seemed unresponsive, and curiously resistant to change. Central IT units in universities seemed stuck in the mainframe culture of home-grown, customized system development and controlled access at a time when distributed client-server computing offered the promise of low cost, local control and agility. As a result, many local IT support units evolved throughout academic institutions, placing even greater demand on scarce institutional resources and fuelling the potentially explosive tension between central administrative and local authority.