Creating a new leverage point for information systems development

Birgitta Bergvall-Kåreborn; Marita Holst; Anna Ståhlbröst

doi:10.1016/S1475-9152(07)00205-0

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Advances in Appreciative Inquiry

ISSN: 1475-9152
Series editor(s): Professor David Cooperrider, Professor Michel Avital

Subject Area: Organization Studies

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Creating a new leverage point for information systems development

Document Information:
Title:	Creating a new leverage point for information systems development
Author(s):	Birgitta Bergvall-Kåreborn, Marita Holst, Anna Ståhlbröst
Volume:	2 Editor(s): Michel Avital, Richard J. Boland, David L. Cooperrider ISBN: 978-0-7623-1287-0 eISBN: 978-1-84950-398-3
Citation:	Birgitta Bergvall-Kåreborn, Marita Holst, Anna Ståhlbröst (2007), Creating a new leverage point for information systems development, in Michel Avital, Richard J. Boland, David L. Cooperrider (ed.) Designing Information and Organizations with a Positive Lens (Advances in Appreciative Inquiry, Volume 2), Emerald Group Publishing Limited, pp.75-95
DOI:	10.1016/S1475-9152(07)00205-0 (Permanent URL)
Publisher:	Emerald Group Publishing Limited
Article type:	Chapter Item
Abstract:	We present a new approach that shifts the leverage point of information systems development from problem orientation to opportunity development. Our approach, entitled FormIT, employs a careful focus on enhanced user involvement, concentrating on users as human beings, and attention to users’ needs as opposed to system requirements. As theoretical and methodological foundations, we build on the 4-D cycle model of Appreciative Inquiry and current research on needfinding. Our field experience demonstrates that FormIT shifts the systems development process from being reactive to being proactive, and in turn, enables a smoother implementation of inevitable change, particularly radical change. Moreover, FormIT stimulates the generation of rich local knowledge and helps reveal deep insights into the development process and the overall organization.