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Marketing implications of privacy concerns in the US and Canada

Jennifer A. Pope (Seidman College of Business, Grand Valley State University, Grand Rapids, Michigan, USA)
Aaron M. Lowen (Seidman College of Business, Grand Valley State University, Grand Rapids, Michigan, USA)

Direct Marketing: An International Journal

ISSN: 1750-5933

Article publication date: 16 October 2009

1880

Abstract

Purpose

Increasing availability of data obtained via the internet and the proliferation of direct mail advertising provides tremendous opportunities for marketers to reach their customers. However, increased risks to the personal privacy of consumers, and attention in the media to these risks, provide unique challenges. Companies and especially direct marketers are finding that they need to change their tactics to deal with the increase in consumer concerns and privacy‐protecting behaviors. This paper aims to address these issues.

Design/methodology/approach

Using the results of a multinational privacy survey, the paper examines consumer privacy concerns and privacy‐protecting behaviors in the USA and Canada. It uses factor analysis and multiple regression techniques to analyze the data.

Findings

While consumer concerns about privacy are essentially the same between the two countries, the privacy‐protecting behaviors differed significantly. The paper also suggests that demographic variables influence a consumer's level of concern and likelihood to take privacy‐protecting behaviors.

Research limitations/implications

The behaviors in the paper are self‐reported and therefore potentially subject to self‐desirability bias. Also, missing data limited the ability to test for the impact of income.

Practical implications

The paper provides recommendations for marketers to address customer concerns and behaviors such as providing greater transparency and use of privacy seals.

Originality/value

International companies face even greater challenges with regard to privacy issues and related customer behaviors due to cultural and governmental policy differences. This paper provides some guidelines for companies that need to provide privacy protection to customers from a variety of cultures.

Keywords

Citation

Pope, J.A. and Lowen, A.M. (2009), "Marketing implications of privacy concerns in the US and Canada", Direct Marketing: An International Journal, Vol. 3 No. 4, pp. 301-326. https://doi.org/10.1108/17505930911000883

Publisher

:

Emerald Group Publishing Limited

Copyright © 2009, Emerald Group Publishing Limited

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