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Enhancing knowledge sharing intention through the satisfactory context of continual service of knowledge management systems

Tse-Ping Dong (Graduate Institute of Global Business and Strategy, College of Management, National Taiwan Normal University, Taipei, Taiwan)
Chia-Liang Hung (Department of Information Management, College of Management, National Chi Nan University, Nantou, Taiwan)
Nai-Chang Cheng (Graduate Institute of Global Business and Strategy, College of Management, National Taiwan Normal University, Taipei, Taiwan)

Information Technology & People

ISSN: 0959-3845

Article publication date: 7 November 2016

1281

Abstract

Purpose

The purpose of this paper is to show how continual enhancement of knowledge management systems (KMSs) enhances knowledge sharing intention.

Design/methodology/approach

This study integrates information system (IS) success with social cognitive theory (SCT) to explain knowledge sharing intention. Based on a survey of 276 KMS users in Taiwan’s information technology industry, the structural equation model has been applied to examine the influence process from a user satisfactory context to personal cognitive beliefs, and thus knowledge sharing intention.

Findings

The results indicate that the user satisfactory context stimulated by continual KMS enhancement increases knowledge sharing intention through the mediation of personal cognition of self-efficacy and outcome expectancy.

Practical implications

The results have empirical implications for learning how to motivate developers’ patience and passion for follow-up improvements to meet user expectations empathically, which has been emphasized for service provision.

Originality/value

The originality of this research is its explanation of system adoption behavior, which combines the core of IS success with SCT, links user satisfaction to intention to use, and concerns behavior within a specific context.

Keywords

Acknowledgements

This work was supported by the Ministry of Science and Technology of Taiwan (Republic of China) (MOST 103-2410-H-003-103).

Citation

Dong, T.-P., Hung, C.-L. and Cheng, N.-C. (2016), "Enhancing knowledge sharing intention through the satisfactory context of continual service of knowledge management systems", Information Technology & People, Vol. 29 No. 4, pp. 807-829. https://doi.org/10.1108/ITP-09-2014-0195

Publisher

:

Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited

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