Service innovations enabled by the “internet of things”
Abstract
Purpose
The purpose of this paper is to develop a new conceptual framework that reflects network dynamics in Internet of Things (IoT)-enabled service innovation processes.
Design/methodology/approach
Based on literature on service innovations, business networks and IoT, dynamic concepts are selected. Aided by information about an evolving case “The connected vehicle”, propositions about interaction between the variables in the framework are formulated.
Findings
A conceptual framework consisting of four interacting variables: overlapping, intermediating, objectification of actors and business modelling is developed, linking several streams of research. Propositions are motivated and issues for further research questions formulated.
Research limitations/implications
The framework may stimulate further research on IoT-enabled service innovations.
Practical implications
Understanding network dynamics for developing and implementing business models for service innovations.
Originality/value
The conceptual framework provides an original contribution to understanding IoT-enabled service innovations.
Keywords
Citation
Andersson, P. and Mattsson, L.-G. (2015), "Service innovations enabled by the “internet of things”", IMP Journal, Vol. 9 No. 1, pp. 85-106. https://doi.org/10.1108/IMP-01-2015-0002
Publisher
:Emerald Group Publishing Limited
Copyright © 2015, Emerald Group Publishing Limited