Managing workforce issues in the hospitality industry in India
Abstract
Purpose
The purpose of this paper is to discuss the workforce issues as they relate to the hospitality industry which if managed well, could lead to higher growth for the firm and consequently the industry.
Design/methodology/approach
The perspectives have been drawn from the hospitality industry and academia in India.
Findings
The key workforce issues that need to be addressed in the hospitality industry are: perceptions about the industry; levels of manpower attrition; education; competencies and skill development; work environment and compensation; opening up of diverse opportunities for the workforce. These have a strong bearing on the firm's growth and consequently industry's growth and contribution to the economy.
Originality/value
The paper integrates viewpoints from industry and academia and specific suggestions are made to address the listed issues.
Keywords
Citation
Jauhari, V. and Manaktola, K. (2009), "Managing workforce issues in the hospitality industry in India", Worldwide Hospitality and Tourism Themes, Vol. 1 No. 1, pp. 19-24. https://doi.org/10.1108/17554210910949850
Publisher
:Emerald Group Publishing Limited
Copyright © 2009, Emerald Group Publishing Limited