The Real Strategic Issues versus Organizational Bureaucracy and Administrative Neatness
Abstract
Accuses management of repeatedly substituting bureaucracy and complex reporting and control systems for the things that really matter to competitive success. It is claimed that all too often the implementation of strategies is not simply ineffectual, it is positively damaging to organizations. Short cases in the areas of quality management, customer satisfaction management, and personal appraisal and development systems are given to support this argument. Concludes with a list of symptoms of this problem and appropriate managerial responses.
Keywords
Citation
Piercy, N.F. (1994), "The Real Strategic Issues versus Organizational Bureaucracy and Administrative Neatness", Management Decision, Vol. 32 No. 4, pp. 5-8. https://doi.org/10.1108/00251749410058617
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited