Informing the knowledge workers

Abstract

Being part of a “learning community” requires that knowledge workers keep themselves informed of developments in their area of expertise. However, as we all know, an information saturation problem exists, not least because of the Internet. Modes of informing are specific to each person’s concerns, as are the topics they want to be informed about. Libraries and information centers have sought to accommodate this need in the past by promoting Current Awareness Services (CAS) and Selective Dissemination of Information (SDI), either through print or electronic means. With the migration of these systems to the Internet, intranet, or corporate portal, it has become the vogue to customize or personalize these access points in accordance with user interests. On the horizon is the promise of intelligent software agents as an additional aid for filtering and retrieving information. This article will argue that librarians need to continue embracing the model principle of CAS, as a tool of relevance, and as a function for remaining visible to their client communities.

Citation

Martin, P. and Metcalfe, M. (2001), "Informing the knowledge workers", Reference Services Review, Vol. 29 No. 4, pp. 267-275. https://doi.org/10.1108/00907320110408384