Managing the reference desk online
Greg Sennema
(Greg Sennema is the Digital Resources and Reference/Instruction Librarian at the Hekman Library, Calvin College and Calvin Theological Seminary. Grand Rapids, Michigan, USA.)
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Abstract
Communication between reference librarians is vital for the provision of enhanced reference services. This article discusses the creation and application of three Web‐based tools that allow librarians to offer quick answers to questions posed on the library’s e‐mail reference service, to easily share news and ideas with each other between reference desk shifts, and to be actively involved in the scheduling of reference desk shifts.
Keywords
Citation
Sennema, G. (2003), "Managing the reference desk online", Reference Services Review, Vol. 31 No. 3, pp. 257-263. https://doi.org/10.1108/00907320310486854
Publisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited