Information uncommon: public computing in the life of reference

Abstract

Purpose

The purpose of this article is to provide a perspective on the role of public computing in the daily operations of reference services at an academic library.

Design/methodology/approach

An overview of approaches to managing and supporting public computing workstations in academic libraries, in general, is provided. Specific aspects of operations at the University of Nebraska at Omaha Library are presented.

Findings

Challenges and opportunities associated with reference's role in providing support for technology are identified.

Practical implications

Other academic libraries may find this helpful as they consider the management and support required when providing public computing workstations to patrons.

Originality/value

This paper provides a public service perspective on managing technology in an academic library. Specifically, an alternative approach to other management models is highlighted using the University of Nebraska at Omaha Library as an example.

Citation

Hein, K.K. (2006), "Information uncommon: public computing in the life of reference", Reference Services Review, Vol. 34 No. 1, pp. 33-42. https://doi.org/10.1108/00907320510631580