Laser lights or dim bulbs? Evaluating reference librarians’ use of electronic sources

Abstract

The proliferation of electronic sources in reference departments has made them increasingly important in providing reference service to library patrons. These sources include the online public access catalog, electronic databases (both indexes and full‐text databases), and the Internet. Much has been written on evaluation of reference librarians in the traditional areas of reference desk service, the use of print sources, and bibliographic instruction. Discusses the establishment of guidelines for assessment of reference librarians’ effectiveness in providing service to patrons using electronic sources and methods of assessing individual effectiveness.

Citation

Welch, J.M. (1999), "Laser lights or dim bulbs? Evaluating reference librarians’ use of electronic sources", Reference Services Review, Vol. 27 No. 1, pp. 73-77. https://doi.org/10.1108/00907329910261001