Slovenian experiences in ISO 9000 certification process
Marjan Pivka
(University of Maribor, Faculty of Business and Economics, Razlagova 14,2000 Maribor, Slovenia)
Dusko Ursic
(University of Maribor, Faculty of Business and Economics, Razlagova 14,2000 Maribor, Slovenia)
396
Abstract
Outlines the gap between the theory of the ISO 9000 standard and in reality what it addresses. Considers its influence on competitiveness and presents the findings of a questionnaire of 355 Slovenian businesses involved in such projects. Describes the results of individual questions. Concludes that ISO 9000 has led to improved quality in processes but there is still much improvement to be made, especially in the motives of management.
Keywords
Citation
Pivka, M. and Ursic, D. (1999), "Slovenian experiences in ISO 9000 certification process", Management Research News, Vol. 22 No. 11, pp. 23-30. https://doi.org/10.1108/01409179910781869
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited