In search of TQM
Stephen Hill
(Professor of Sociology and Deputy Director of the Interdisciplinary Institute of Management at the London School of Economics, London, WC2A 2AE, UK.)
Adrian Wilkinson
(Lecturer in Human Resource Management at Manchester School of Management, UMIST, Manchester, M60 1QD, UK.)
3693
Abstract
While quality management practices have spread in recent years, academic investigation of the phenomenon has lagged behind. Discusses what TQM comprises and whether there are partial or contingent forms; employment practices and relations, including the links with HRM and the issues of incentives, empowerment and political barriers; the themes of incrementalism and innovation including the relationship of TQM with BPR and the concern with bureaucratization; and how TQM fits with other management paradigms.
Keywords
Citation
Hill, S. and Wilkinson, A. (1995), "In search of TQM", Employee Relations, Vol. 17 No. 3, pp. 8-25. https://doi.org/10.1108/01425459510147002
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited