A framework for proactive performance measurement system introduction

Abstract

Asserts that attention in the field of performance measurement research has begun to focus on the behavioural implications of performance measurement in manufacturing. Proposes a framework which aims to generate a performance measurement system, designed and run by production cell employees, that will drive the shopfloor towards the requirements of its customer. Expands on research into the behaviour implications of performance measurement which has found that considerable improvement in morale and performance are made possible if shopfloor employees are allowed to decide on the performance measures which drive and direct their own continuous improvement activities.

Citation

Daniels, R.C. and Burns, N.D. (1997), "A framework for proactive performance measurement system introduction", International Journal of Operations & Production Management, Vol. 17 No. 1, pp. 100-116. https://doi.org/10.1108/01443579710158014