Out with the old Best Buy: New practices bring remarkable transformation

Abstract

For much of the 1990s, Best Buy was best by name but not by nature. The company flouted established business conventions and adopted a cavalier approach in its quest to become the USA’s leading electronics retailer. The difficulties that inevitably followed led to a downturn in fortunes that was only halted by radical transformation of the company’s working practices.

Citation

(2004), "Out with the old Best Buy: New practices bring remarkable transformation", Strategic Direction, Vol. 20 No. 7, pp. 19-21. https://doi.org/10.1108/02580540410540796