Customer Attributes and Their Effect on Service and Product Quality Perceptions: An Empirical Study
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 December 1993
Keywords
Citation
R. Gross, J., Kim DeDee, J. and R. Swanson, S. (1993), "Customer Attributes and Their Effect on Service and Product Quality Perceptions: An Empirical Study", International Journal of Quality & Reliability Management, Vol. 10 No. 8. https://doi.org/10.1108/02656719310047919
Publisher
:Emerald Group Publishing Limited
Copyright © 1993, Emerald Group Publishing Limited