Organizing for total quality: case research from Japan

Abstract

Research on quality in Japan has emphasized technical issues, but there is much to be learned from more organizational elements. Presents material from major Japanese corporations on the role of the centre in quality, the organizing of quality training, and long‐term planning for quality. The research was carried out over four visits to Japan between 1989 and 1992. Emphasizes that there are still quality lessons to be learned from Japan.

Citation

Westbrook, R. (1995), "Organizing for total quality: case research from Japan", International Journal of Quality & Reliability Management, Vol. 12 No. 4, pp. 8-25. https://doi.org/10.1108/02656719510087292