Quality system design and information planning

Abstract

The different steps in the development of a new quality management system resemble the phases known within information planning. However, there is one substantial difference: the methods of information planning are in an adult stage and have been supported by computerized aids for years because of their affinity with information technology. This article illustrates the way in which existing similarities between quality control and information control can lead to a model for mutual support. A general model has been designed from information planning, which can serve as an aid in developing quality management systems. Moreover, it goes into the application of the ideas described in an existing organization.

Citation

van Nistelrooy, P.P.J. and van de Water, H. (1998), "Quality system design and information planning", International Journal of Quality & Reliability Management, Vol. 15 No. 1, pp. 49-60. https://doi.org/10.1108/02656719810199259