Cause‐classified Control Chart and its application

Abstract

Traditional statistical tools are subject to certain constraints when they are applied to quality control in industries where the number of faults per working day is limited. An effective quality monitoring and analyzing tool is therefore needed to meet the specific requirements of these industrial sectors. Proposes a so‐called “Cause‐classified Control Chart”, based on fieldwork in the Nanchang Telecommunications Office of China. Trial results from several posts and telecommunications offices in China in recent years have positively shown that the Cause‐Classified Control Chart is an effective tool for quality enhancement in these specific industrial sectors.

Citation

Xu, Y. (2001), "Cause‐classified Control Chart and its application", Managerial Auditing Journal, Vol. 16 No. 4, pp. 227-233. https://doi.org/10.1108/02686900110389179