Business excellence versus ISO 9000 in an Irish context – which delivers?

Abstract

Many Irish organisations have embraced business excellence and ISO 9000 as concepts to deliver sustainable quality systems. The aim of this paper is to offer perspectives on both concepts in an Irish context and see which offers the best hope of delivering and sustaining a quality system. In order to explore the dynamics of business excellence and ISO 9000, two cases of prominent Irish organisations are presented. The first is a case of business excellence, the second one of ISO 9000.

Citation

Dwyer, G. (2002), "Business excellence versus ISO 9000 in an Irish context – which delivers?", Managerial Auditing Journal, Vol. 17 No. 7, pp. 404-411. https://doi.org/10.1108/02686900210437516