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ISO 9000 implementation: a study of manufacturing companies in Saudi Arabia

Hesham Magd (University of Stirling, Department of Management and Organisation, Stirling, UK)
Nasser Kadasah (University of Stirling, Department of Management and Organisation, Stirling, UK)
Adrienne Curry (University of Stirling, Department of Management and Organisation, Stirling, UK)

Managerial Auditing Journal

ISSN: 0268-6902

Article publication date: 1 June 2003

2754

Abstract

This study identifies the costs, benefits and the satisfaction level with ISO 9000 implementation in Saudi Arabian firms. A survey of 140 ISO 9000 certified manufacturing companies was carried out. The results suggest that these manufacturing companies were satisfied with ISO 9000 as far as the benefits gained from certification and its costs were concerned. They considered the benefits of ISO 9000 certification to exceed the costs of attaining the standards, and believed that ISO 9000 contributed to organisational survival and success.

Keywords

Citation

Magd, H., Kadasah, N. and Curry, A. (2003), "ISO 9000 implementation: a study of manufacturing companies in Saudi Arabia", Managerial Auditing Journal, Vol. 18 No. 4, pp. 313-322. https://doi.org/10.1108/02686900310488258

Publisher

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MCB UP Ltd

Copyright © 2003, MCB UP Limited

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