The benchmarking matrix

Abstract

Since its introduction in the 1980s, benchmarking has become increasingly popular for measuring the operational performance of companies. Benchmarking generally means to analytically compare a company with leading practices identified in the industry. The main obstacle in performing benchmarking is that comparison between companies is most of the time limited due to industry, geography and company peculiarities. To overcome these limitations, the benchmarking matrix is a modern tool for comparing the cost structure of companies within the same industry. By using the benchmarking matrix, differences in costs can be identified, potential efficiency gaps can be quantified and allowance made for identification of improvements.

Citation

von Campenhausen, C. and Petrisch, G. (2004), "The benchmarking matrix", Managerial Auditing Journal, Vol. 19 No. 2, pp. 172-179. https://doi.org/10.1108/02686900410517803