Survey on total quality management implementation in Hong Kong
S.F. Lee
(Head, Dept of Manufacturing Engineering, Hong Kong Technical College, Hong Kong)
Ruth Leung
(Senior Lecturer, Dept of Manufacturing Engineering, Hong Kong Technical College, Hong Kong)
1087
Abstract
The design of the questionnaires was based on thinking, concepts or philosophies of the published ISO quality standards and Deming’s TQM theory. The amalgamation of these useful thoughts, concepts and philosophies should help in developing quality management and business management strategies that will lead to world‐class business performance.
Keywords
Citation
Lee, S.F. and Leung, R. (1999), "Survey on total quality management implementation in Hong Kong", Managerial Auditing Journal, Vol. 14 No. 1/2, pp. 71-74. https://doi.org/10.1108/02686909910245720
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited