Gender differences in the response to unfair prices: a cross‐country analysis

Abstract

Purpose

The research questions are whether there is a difference in how men and women respond to unfair prices and, if so, whether this gender difference extends across national cultures. Is the difference due to nature or to nurture? This paper aims to answer these questions.

Design/methodology/approach

The study uses scenarios to conduct a survey‐based analysis of the effects of gender and country on responses to personally and socially unfair prices.

Findings

The results indicate that the response to price unfairness is due more to nurture than to nature. Although American females tend to be more sensitive than men to price unfairness, there is little or no difference between men and women in Germany and South Korea: both sexes there react negatively to an unfair price, particularly when the seller has acted unjustly.

Practical implications

In the USA, the gender difference in response to unfair prices suggests that different pricing tactics should be used for men than for women. However, since males in South Korea and Germany are just as sensitive as females to unfair prices, pricing tactics acceptable to American men may not work in other countries.

Originality/value

This paper takes a look at the manner in which a price increase for a frequently purchased but essential product is viewed as unfair. The paper examines the issue in three contrasting countries – Germany, South Korea and the USA – to determine if any observed differences are universal or culture‐specific.

Citation

Maxwell, S., Lee, S., Anselstetter, S., Comer, L.B. and Maxwell, N. (2009), "Gender differences in the response to unfair prices: a cross‐country analysis", Journal of Consumer Marketing, Vol. 26 No. 7, pp. 508-515. https://doi.org/10.1108/07363760911001565