Quality management and employee commitment: Illustrated with examples from Dutch health care
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 1 January 2005
Abstract
Purpose
To assess the relationship between quality management and employee commitment.
Design/methodology/approach
Analysis of the state of affairs with respect to (T)QM programs in The Netherlands based on the literature and interviews with key informants.
Findings
Description of an approach that tries to integrate employee commitment and quality management based on the concept of employees’ psychological contracts with their organization (ideas about mutual obligations between them and their employer).
Research limitations/implications
The interviews with key informants provide limited information; the study is done in only one country. Research in a broader context and on a larger scale would give a more general overview.
Practical implications
The crucial factor in making quality management work can be better described by “quality fails when employees’ psychological contracts are neglected” than by “quality fails when system fails”.
Originality/value
This paper highlights the essential relationship between quality management and employee commitment and offers suggestions on how to approach this issue.
Keywords
Citation
Schalk, R. and van Dijk, W. (2005), "Quality management and employee commitment: Illustrated with examples from Dutch health care", International Journal of Health Care Quality Assurance, Vol. 18 No. 1, pp. 32-40. https://doi.org/10.1108/09526860510576956
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited