Quality of health care: an absolute necessity for public satisfaction
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 11 September 2007
Abstract
Purpose
The purpose of this paper is to discuss the value of consumers (patients) to assess the success or failure of a healthcare system.
Design/methodology/approach
An evaluation of current healthcare in the NHS from a patient perspective culminating in suggestions and methods to achieve a patient responsive system.
Findings
The provision of best quality health services to patients is a difficult task especially when NHS budgets are being cut and jobs are being lost. NHS executives and managers claim that these redundancies will improve the quality of healthcare for the patient. However, running the NHS like a corporate organization is questionable as the way forward. There is no question of making profit (as is the norm in any corporate organization) and saving money at the expense of patient care.
Originality/value
In order to find out the real performance of a healthcare system like the NHS, the satisfaction of the public should be the sole criteria for judgement.
Keywords
Citation
Sajid, M.S. and Baig, M.K. (2007), "Quality of health care: an absolute necessity for public satisfaction", International Journal of Health Care Quality Assurance, Vol. 20 No. 6, pp. 545-548. https://doi.org/10.1108/09526860710819477
Publisher
:Emerald Group Publishing Limited
Copyright © 2007, Emerald Group Publishing Limited