Managing hospitals in dynamic environments

Abstract

Hospital environments have changed dramatically over the past two decades. Hospitals now have to contend with the dynamics of regulation, market forces, and quality and cost‐conscious environments. The strategies proposed here emulate the changes pursued by much of US industry. Provides a framework for analysing hospital environments. Applies Deming’s total quality management concepts to hospitals. Also suggests strategies to deal effectively with different types of hospital environments.

Citation

Godiwalla, Y.H., Batra, H.C., Johnston, J.A. and Godiwalla, S.Y. (1997), "Managing hospitals in dynamic environments", International Journal of Health Care Quality Assurance, Vol. 10 No. 5, pp. 202-207. https://doi.org/10.1108/09526869710174230