Clwydian Community Care Trust: district nursing patients’ questionnaire
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 1 July 1997
Abstract
The aim of this project was to develop a reliable and valid consumer satisfaction questionnaire for users of the District Nursing Service in Clwyd. During the qualitative phase 18 quality themes were identified. These were used to construct a draft questionnaire. Respondents were to rate their experience of the service (experience scale) as well as the importance to them of each service feature listed (importance scale). Following pilot testing and item analysis the importance scale was dropped. Factor analysis of the resulting 11‐item questionnaire yielded four factors, similar to those identified in other studies. Makes some suggestions to improve the reliability and practical utility of the questionnaire, and describes its use in Clwyd.
Keywords
Citation
Reid, P. and Pierce, K.J. (1997), "Clwydian Community Care Trust: district nursing patients’ questionnaire", International Journal of Health Care Quality Assurance, Vol. 10 No. 4, pp. 166-172. https://doi.org/10.1108/09526869710189351
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited