Constructing the legitimate buyer of management consulting services

Abstract

Purpose

Hiring management consultants as external support in organizational change is in the literature described as a socially and emotionally stressful activity for managers. Management consultants need to deal with these threatening aspects of their service. This paper aims to explore the subject positions management consultants offer managers in their self‐presentations on the World Wide Web.

Design/methodology/approach

The paper studies the self‐presentations on the www of four large management consultancies–Accenture, BCG, KPMG, and McKinsey & Co. Using a Foucault inspired discourse analytical framework, we analyze the subject positions offered to client‐managers in these self‐presentations and how these subject positions relate to the management regimes of bureaucracy and post‐bureaucracy.

Findings

The study identifies two different discursive practices–one normalizing practice, constructing the use of management consultants as a natural aspect of management and a second practice rationalizing the use of management consultants, providing arguments aimed at reducing the pressures on the manager. The normalizing discourse which draws on a post‐bureaucratic regime was found in Accenture and KPMG. The rationalizing discourse was found in McKinsey and BCG and draws on the bureaucratic regime.

Originality/value

This work highlights how consultants deal with the pressures their presence puts on managers. It illustrates how managerial truth regimes contribute to shaping the conditions for management consulting and the consultant‐client relationship.

Citation

Bäcklund, J. and Werr, A. (2008), "Constructing the legitimate buyer of management consulting services", Journal of Organizational Change Management, Vol. 21 No. 6, pp. 758-772. https://doi.org/10.1108/09534810810915763