A Theoretically Based Contingency Model of Feedback: Implications for Managing Service Employees
Journal of Organizational Change Management
ISSN: 0953-4814
Article publication date: 1 January 1990
Abstract
Through the years, positive feedback has been accepted as an effective method of improving employee performance. However, recent research reviews question across individual consistency of this effect. This inconsistency may arise from the interaction of feedback type (positive and negative) with individual differences. A Contingency Model of Feedback is proposed. This model integrates previous theory and research. It has implications which would allow service sector managers to select the most appropriate feedback type for each employee.
Keywords
Citation
Waldersee, R. and Luthans, F. (1990), "A Theoretically Based Contingency Model of Feedback: Implications for Managing Service Employees", Journal of Organizational Change Management, Vol. 3 No. 1, pp. 46-56. https://doi.org/10.1108/09534819010001577
Publisher
:MCB UP Ltd
Copyright © 1990, MCB UP Limited