Strategic Challenges and Service Sector Response: An Industry‐specific Approach
Journal of Organizational Change Management
ISSN: 0953-4814
Article publication date: 1 January 1991
Abstract
This article examines the attitudes of chief executives across five service industries (transportation and travel; retail; financial services; communications and information; and professional services) to explore industry differences with regard to strategic challenges, as well as links between strategic challenges facing firms and specific sets of staffing policies.
Keywords
Citation
Sonnenfeld, J.A. and Spence, P.L. (1991), "Strategic Challenges and Service Sector Response: An Industry‐specific Approach", Journal of Organizational Change Management, Vol. 4 No. 1, pp. 33-44. https://doi.org/10.1108/09534819110140167
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited