The Japanese Approach to Quality Management – A Human Resource Perspective
Abstract
Unlike the traditional approach to quality control that is administered by quality inspectors at the end of the production process, the Japanese approach to quality control focuses on building superior quality in the production process through the development of team‐oriented human resource management (HRM) practices. Develops a conceptual model on how HRM functions are integrated into the production system in Japanese firms. The theoretical discussion is supported by empirical reports of how Japanese plants in the USA use team‐oriented HRM policies to control product quality.
Keywords
Citation
Zhuang Yang, J. (1994), "The Japanese Approach to Quality Management – A Human Resource Perspective", Journal of Organizational Change Management, Vol. 7 No. 3, pp. 44-64. https://doi.org/10.1108/09534819410063719
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited